Please allow our turnaround for your order to be dispatched. Free shipping over £70

Shipping

Shipping Page updated 12/07/2021 @ 8pm. Please scroll to see previous shipping info. 
Tracked 24 & Tracked 48 is AFTER dispatch as stated at checkout. Our dispatch turnaround is detailed below. 
Priority Dispatch 
Order dispatched within 1-3 working days. Please note you DO NOT need to select this for orders for express only items. These will be dispatched next working day as standard. 
Standard turnaround - 
1-10 Working days for all orders. Many orders are dispatched quicker please see below for full information. 
  • Printed items  - Any items not embroidered - Usually dispatched within 1-5 working days. This includes printed birthday Pj's etc.
  • Embroidery items - Any items that are embroidered but are NOT lounge wear - These are usually dispatched within 1-7 working days. 
  • Lounge wear - all lounge wear excluding express lounge wear has a turnaround of up to 10 working days. At many times throughout the month this turnaround can be as low as 2 days however please expect closer to 5-10 working days. 

Always go by the longest turnaround item within your order. Check social media for current turnaround times. Our team will post in stories regularly. 

During busier times of the month expect your orders to be dispatched within 10 working days, during quieter times of the month your order maybe dispatched within 1-2 working days. End of month and around sale days are busier times. 

Once your order has been placed we are unable to make changes as your order is straight into production.

ORDERS ARE ONLY UPDATED ONCE THEY HAVE BEEN SHIPPED.

Why do we have such a long turnaround on our lounge wear?
Our lounge wear is completely manufactured in house. It is cut from the fabric roll, made and embroidered especially for you. 
Postal Delays 

Once we pass your Millie & Blake order to Royal Mail your package is with a different provider. We completely understand delays are frustrating, however once your order is with Royal Mail, any issues need to be investigated by Royal Mail. We are able to contact them on your behalf to see if they have any other information. Please be assured, we will always do our best to get the issue sorted as quickly as possible for you. We have been experiencing some delays with them at the moment.

Our Promise

We will ALWAYS do our best to ensure turnaround is as low as possible, however at busier times of the month including around payday or sale days we may need to increase turnaround. This may not be updated on our shipping page.

 

Bank Holiday & Weekend Closure

Our workshop and offices are closed on weekends and bank holidays. No orders will be dispatched during these times. 

Working days

Working days are Monday - Friday this does not include weekends or bank holidays. As an example if you ordered Thursday the 3rd working day would be Tuesday.

Christmas Closure 2021

Our Workshop and offices are closed from the 23rd of December to the 4th of January. No orders will be dispatched during this time. 

Below shipping information prior to 12/07/21 @8pm
Postal Delays 

Once we pass your Millie & Blake order to Royal Mail your package is with a different provider. We completely understand delays are frustrating, however once your order is with Royal Mail, any issues need to be investigated by Royal Mail. We are able to contact them on your behalf to see if they have any other information. Please be assured, we will always do our best to get the issue sorted as quickly as possible for you. We have been experiencing some delays with them at the moment.

Turnaround & Delivery Times

Please note if you order a mix of our items, Lounge wear, express, vinyl items etc you should use the item with the longest turnaround as your guidance. We are unable to split orders and part dispatch

Please note 48 and 24 tracked have the SAME dispatch time. You are only selecting the postage time.

New - PRIORITY DISPATCH
Our new priority dispatch gets your order prioritised in production and will be sent out within 3 working days. They will be sent as soon as possible.

Express (ONLY Items with Express in the title)
Express leave within 1-3 working days (this is usually next working day - sometimes even same)*

Standard - including embroidery & printed.

We aim to have items dispatched within 1-5 working days but some items you may expect a turnaround of up to 10 working days.*

CYO & Made to order Lounge wear (Create your own) – 

Our create your own lounge wear and made to order lounge wear is completely made to order and is manufactured in house especially for you. Our turnaround for this is 1-10 working days however we try our best to have this out within 5 working days*

*Please note this is not always guaranteed and if ordering around large sale days this will also increase turnaround. Covid-19 can also play part in unexpected turnaround delays. 

Once your order has been placed we are unable to make changes as your order is straight into production.

ORDERS ARE ONLY UPDATED ONCE THEY HAVE BEEN SHIPPED.

All UK orders are now dispatched 24 or 48 Tracked Via Royal Mail dependent on the option selected at checkout after turnaround, once your order has been dispatched your dispatch email will detail your tracking number.

International orders

At present we have stopped all international orders due to payment regulations.

Our Promise

We will ALWAYS do our best to ensure turnaround is as low as possible, however at busier times of the month including around payday or sale days we may need to increase turnaround. This may not be updated on our shipping page.

Covid-19

Our turnaround remains at 10 working days however due to COVID-19 our turnaround could increase to 28 days.

Bank Holiday & Weekend Closure

Our workshop and offices are closed on weekends and bank holidays. No orders will be dispatched during these times. 

Working days

Working days are Monday - Friday this does not include weekends or bank holidays. As an example if you ordered Thursday the 3rd working day would be Tuesday.

Christmas Closure 2021

Our Workshop and offices are closed from the 23rd of December to the 4th of January. No orders will be dispatched during this time.