Turnaround & Delivery Times
Please note if you order a mix of our items, Lounge wear, express, vinyl items etc you should use the item with the longest turnaround as your guidance. We are unable to split orders and part dispatch
Short Set Flash Sale 28/04/21 - turnaround may exceed our usual turnaround, orders around this date will also experience delays.
Bank Holiday Sale - 30/4/21 until 3/5/21 - turnaround may exceed our usual turnaround, orders around this date will also experience delays.
Express (ONLY Items with Express in the title)
Express leave within 1-3 working days (this is usually next working day - sometimes even same)*
Standard - including embroidery & printed.
We aim to have items dispatched within 1-5 working days but some items you may expect a turnaround of up to 10 working days.*
CYO & Made to order Lounge wear (Create your own) –
Our create your own lounge wear and made to order lounge wear is completely made to order and is manufactured in house especially for you. Our turnaround for this is 1-10 working days however we try our best to have this out within 5 working days*
*Please note this is not always guaranteed and if ordering around large sale days this will also increase turnaround. Covid-19 can also play part in unexpected turnaround delays.
Once your order has been placed we are unable to make changes as your order is straight into production.
ORDERS ARE ONLY UPDATED ONCE THEY HAVE BEEN SHIPPED.
All UK orders are now dispatched 24 or 48 Tracked Via Royal Mail dependent on the option selected at checkout after turnaround, once your order has been dispatched your dispatch email will detail your tracking number.
At present we have stopped all international orders due to payment regulations.
We will ALWAYS do our best to ensure turnaround is as low as possible, however at busier times of the month including around payday or sale days we may need to increase turnaround. This may not be updated on our shipping page.
Our turnaround remains at 10 working days however due to COVID-19 our turnaround could increase to 28 days.
Bank Holiday & Weekend Closure
Our workshop and offices are closed on weekends and bank holidays. No orders will be dispatched during these times.
Working days are Monday - Friday this does not include weekends or bank holidays. As an example if you ordered Thursday the 3rd working day would be Tuesday.
Christmas Closure 2021
Our Workshop and offices are closed from the 23rd of December to the 4th of January. No orders will be dispatched during this time.