FAQ's

Can I change my order once processed?

We regret to inform you that we are unable to make changes to your order once it has been placed. This is because all items are made to order and production starts immediately.

Can I Speed Up My Order?

No, we cannot make changes to your order. If you require an order before the 10 working day dispatch time (please factor in shipping duration following dispatch) you will need to pay for priority dispatch at checkout. We cannot add priority dispatch after your order has been placed.

How can I check my order status?

If you created an account at checkout, you will be able to log-in to see the status of your order. If you did not create an account you will receive email updates. We only update you via email once your order is placed and then again once it is shipped. We will not update you during the manufacturing process.

Can I create my own Designs?

Yes, head to our ‘create your own’ page which features items available with the ‘create your own’ option. If you find you cannot find an item you would like, please email us on hello@millieandblake.co.uk

If I write my personalisation in capitals will my order come in capitals?

Yes, all personalisation fields are case sensitive and will be added to your order exactly as written, this includes spaces.

Can I see a preview of my order?

We can offer proofs on most items, for this, please add a note to your order requesting a proof before printing. Please bear in mind by doing this your orders despatch will be delayed while we wait for your email response.

How many letters can I have embroidered?

We are restricted on the sizes below. This means that we recommend under 10 characters. We can embroider more but please be aware that the more characters the smaller it will be.

Left printing is 79mm Max.
Middle printing on loungewear is 110mm max.

Left Printing is suitable for one name or initials, we do not recommend multiple/hyphened names for Left Printing.

You can request text to be over two lines. To do this, please add a note to your order.

Sizing

The majority of our product listings have a size guide available. Please bear in mind our loungewear sizing differs to our supplier stock items and, as with many stores, differing materials and styles of clothing can change the sizing. Please allow 1-2cm tolerance for all item sizing. If you are unable to locate the size guide or have any further questions regarding sizing please don’t hesitate to email us at hello@millieandblake.co.uk

Colours

YOUR PHONE MUST NOT BE IN DARK MODE WHEN USING OUR WEBSITE. USING YOUR PHONE IN DARK MODE WITH ALTER THE COLOURS OF EMBROIDERY + VINYL SWATCHES.

 

How long will delivery take?

Following dispatchment please read below for delivery times dependent on what you selected at checkout.

Royal Mail 28 Tracked - Next Working day Aim, however, can take 1-3 Working days during busy periods.
Royal Mail 48 Tracked - 2 Working day Aim, however, can take 2-5 Working days during busy periods.

PARCEL SHOWS AS DELIVERED BUT HASN'T BEEN

Please first check all safe places and neighbours your parcel may have been left at, if you cannot locate your parcel, please check your tracking information to confirm your address was correctly inputted and if the location of delivery was correct. You may contact us within 48 hours, and we will happily contact Royal Mail on your behalf to assist in resolving this issue. Contacting us after 48 hours means we may not be able to investigate this for you, so we suggest contacting Royal Mail directly. Please note, this is an issue with Royal Mail, while we are more than happy to assist you, we cannot speed up the process.

 

Can I change my Shipping address once my order has been placed?

No, you cannot change your shipping address after placing your order. We are legally unable to do so. We dispatch through Royal Mail therefore you will receive a dispatchment email from them in which you should see an option to make amendments or choose to pick-up your parcel from the post office.  

What Fabrics Do You Recommend for Each Season?

Our lightweight 100% cotton and 100% ribbed cotton are perfect year-round as base layers during A/W and worn on their own during S/S. Our fleece backed and chunky knit perfect for A/W fabrics to keep warm.

 

Do you offer free delivery?

Yes. All orders over £75 will receive free standard delivery.

What if my package is lost or stolen during transit? 

Millie + Blake is not responsible for lost, stolen or damaged items during transit. You will not receive a refund. You will receive a replacement order only when a full investigation is launched with Royal Mail and a resolution is made.

 

Can I cancel personalised orders?

Unless there has been an error on our part or the item you purchased is clearly defective, you have no right to cancel.

We cannot accept returns or cancellations on personalised or made to order items.

Cancellation for personalisation - All personalisation input is the responsibility of the customer and therefore all embroidery and print will be done exactly as typed by the customer before purchase. 

Cancellation for Incorrect Size order - As items enter production early morning and throughout the day, we CANNOT cancel orders that are the incorrect size. You must check your order before checking out.

Cancellation for Incorrect Payment Method - We cannot cancel order if the incorrect payment method is chosen. Please ensure you select correctly at checkout.

Any orders that have entered production but are yet to be personalised and can be cancelled, will incur a 30% restocking/admin fee.

If an item is defective or there is a clear error on our part, please accept our apologies and follow the instructions very carefully on our Returns Policy page.

PLEASE NOTE: There are strict time scales with returns as detailed on the returns page. These must be upheld otherwise returns requests will be cancelled.

Can I use a Coupon Code?

Yes. Only 1 coupon code can be used per checkout. Once your order has been placed, we cannot add coupon codes so please ensure your remember to input them at checkout. We cannot refund differences if a code was not entered at point of purchase

Christmas & Special Occasion Turnaround.

Always pay special attention to the turnaround times detailed across our social media platforms, the website and on the turnaround page.

Turnaround information for Christmas will be clearly marked and updated regularly.

The customer is responsible for ordering any items in time for a special occasion in accordance with our turnaround and dispatch times. We cannot accept requests for dispatch dates via notes or any other medium. Our priority dispatch is available for urgent items.