Can I change my order once processed?
We regret to inform you that we are unable to make order changes once your order has been placed. This is because all items are made to order and production starts immediately, from stock picking, to cutting fabric.
Can I create my own Designs?
You can, we have our create your own page which features the majority of our items available with the option to create your own, if you find you cannot find an item you would like you can email us on firstname.lastname@example.org
If I write my personalisation in capitals will my order come in capitals?
Yes! all personalisation fields are case sensitive and will be added to your order EXACTLY as written this includes spaces.
Can I see a preview of my order?
We can offer proofs on most items, you can add a note on your order to request a proof before printing. Please note by doing this your order will be delayed on dispatch as we wait for your email response.
How many letters can I have embroidered?
We are restricted on the below sizes this means that we recommend under 10 Characters however we can embroider more. The more text the smaller it will be.
Left printing is 79mm Max
Middle printing on lounge wear is 110mm max
Left Printing is suitable for One Name or initials, we do not recommend multiple/hyphened names for Left Printing.
You can request text to be over two lines, this will need to be put into the notes section.
How long will delivery take?
Once your item has been dispatched (please see turnaround for dispatch time) this is dependant on the option you select at checkout.
For Example -
Royal mail 28 Tracked - Next Working day Aim however can take 1-3 Working days during busy periods
Royal Mail 48 Tracked - 2 Working day Aim however can take 2-5 Working days during busy periods
Please note the above may also be affected due to COVID-19.
Do you offer free delivery?
Yes orders over £100 have free Standard dispatch delivery.
Can I cancel personalised orders?
Unless there has been an error on our part or the item you purchased is clearly defective, you have no right to cancel and we cannot accept returns on personalised or custom-made items. All personalisation input is the responsibility of the customer and therefore all embroidery and print will be done exactly as typed by the customer before purchase.
If an item is defective or there is a clear error on our part, please accept our apologies and follow the instructions very carefully on our Returns Policy page.
PLEASE NOTE: There are strict time scales with returns as detailed on the returns page. These must be upheld otherwise returns requests will be cancelled.
Can I use a Coupon Code?
Only 1 coupon code can be used at one time. Once an order has been placed we CANNOT add coupon codes. Codes and offers must be redeemed BEFORE checkout as we cannot amend orders after they have been placed.
Christmas & Special Occasion Turnaround?
Always pay special attention to the turnaround times detailed across our social media platforms, the website and on the turnaround page.
Turnaround information for Christmas will be clearly marked and updated regularly.
The customer is responsible for ordering any items in time for a special occasion in accordance with our turnaround and dispatch times. Any orders that are made (but before personalisation eg lounge wear) and subsequently cancelled once the item(s) has gone into production will be refunded (within 14 days only) but will incur a 30% restocking/admin fee.