Can I change my order once processed?
We regret to inform you that we are unable to make order changes once your order has been placed. This is because all items are made to order and production starts immediately, from stock picking, to cutting fabric.
Can I Speed Up My Order?
In short we cannot make any changes to your order, this includes ''speeding it up'' If you require an order before the 10 working day dispatch time (factor in shipping after this) you will need to pay for priority dispatch at checkout. We cannot add priority dispatch after your order has been placed. Orders are manufactured in many different areas and different times and speeds. We are unable to locate orders until your order is packed and ready for shipping.
How can I check my order status?
If you created an account at checkout, you can log in to see if your order has been shipped. If you did not create an account you will receive email updates.. We only update once your order is placed and then once it is shipped. We do not update during the manufacturing process.
Can I create my own Designs?
You can, we have our create your own page which features the majority of our items available with the option to create your own, if you find you cannot find an item you would like you can email us on email@example.com
If I write my personalisation in capitals will my order come in capitals?
Yes! all personalisation fields are case sensitive and will be added to your order EXACTLY as written this includes spaces.
Can I see a preview of my order?
We can offer proofs on most items, you can add a note on your order to request a proof before printing. Please note by doing this your order will be delayed on dispatch as we wait for your email response.
How many letters can I have embroidered?
We are restricted on the below sizes this means that we recommend under 10 Characters however we can embroider more. The more text the smaller it will be.
Left printing is 79mm Max
Middle printing on lounge wear is 110mm max
Left Printing is suitable for One Name or initials, we do not recommend multiple/hyphened names for Left Printing.
You can request text to be over two lines, this will need to be put into the notes section.
A lot of our products have the size guide available on the listings
Sizing can differ throughout the website, our lounge wear sizing is different to our supplier stock items
As with many stores different materials and styles of outfits can change the sizing.
Please allow a 1-2cm tolerance for all item sizing
If you cannot find the size guide or are unsure please email us at firstname.lastname@example.org
How long will delivery take?
Once your item has been dispatched (please see turnaround for dispatch time) this is dependant on the option you select at checkout.
For Example -
Royal mail 28 Tracked - Next Working day Aim however can take 1-3 Working days during busy periods
Royal Mail 48 Tracked - 2 Working day Aim however can take 2-5 Working days during busy periods
Please note the above may also be affected due to COVID-19.
PARCEL SHOWS AS DELIVERED BUT HASN'T BEEN
Please check all safe places & neighbours, Check tracking for GPS location to see if this matches.
If not you must contact us within 48 hours for us to contact Royal Mail. After this time we may not be able to investigate.
PARCEL STATES BEING DELIVERED TODAY AND WASN'T
You must contact us within 48 hours for us to contact Royal Mail. After this time we may not be able to investigate.
Investigations can take up to 28 days, please note we cannot speed the process up as we are normally waiting for a response from Royal Mail
Can I change my Shipping address once my order has been placed?
In short, no. Many of the payment providers we use do not allow us to change the shipping address once your order has been placed. This removes our and your protection as the shipping address must also match their system. We dispatch through Royal Mail and you will get an email once your order has been dispatched, from Royal Mail detailing your delivery info, on here you are able to make amendments or select to pick up from the post office. If you are moving house in the timeframe of ordering and dispatching we recommend checking with us before your order is placed to see how long the current dispatch time is.
What Fabrics Do You Recommend for Each Season?
Our 100% Cotton and 100% Ribbed cotton are perfect lightweight fabrics for All year round, They are great for base layers for winter or wearing on their own during spring summer.
Our fleece backed and chunky Knit are more Autumn/Winter fabrics.
Do you offer free delivery?
Yes orders over £75 have free Standard dispatch delivery.
What if my package is lost or stolen during transit?
Millie & Blake is not responsible for items lost, stolen, or damaged during transit. These will not be refunded. We will not replace items until a full investigation will be launched with Royal Mail before any resolution is made.
Can I cancel personalised orders?
Unless there has been an error on our part or the item you purchased is clearly defective, you have no right to cancel.
We cannot accept returns or cancellations on personalised or made to order items.
Cancellation for personalisation - All personalisation input is the responsibility of the customer and therefore all embroidery and print will be done exactly as typed by the customer before purchase.
Cancellation for Incorrect Size order - As items enter production early morning and throughout the day, we CANNOT cancel orders that are the incorrect size. You must check your order before checking out.
Cancellation for Incorrect Payment Method - We cannot cancel order if the incorrect payment method is chosen. Please ensure you select correctly at checkout.
Any orders that have entered production but are yet to be personalised and can be cancelled, will incur a 30% restocking/admin fee.
If an item is defective or there is a clear error on our part, please accept our apologies and follow the instructions very carefully on our Returns Policy page.
PLEASE NOTE: There are strict time scales with returns as detailed on the returns page. These must be upheld otherwise returns requests will be cancelled.
Can I use a Coupon Code?
Only 1 coupon code can be used at one time. Once an order has been placed we CANNOT add coupon codes. Codes and offers must be redeemed BEFORE checkout as we cannot amend orders after they have been placed. We cannot refund differences if a bigger code is found.
Christmas & Special Occasion Turnaround.
Always pay special attention to the turnaround times detailed across our social media platforms, the website and on the turnaround page.
Turnaround information for Christmas will be clearly marked and updated regularly.
The customer is responsible for ordering any items in time for a special occasion in accordance with our turnaround and dispatch times. We cannot accept requests for dispatch dates via notes or any other medium. Our priority dispatch is available for urgent items.